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已驗證的C_C4H51_2405認證題庫|第一次嘗試輕鬆學習並通過考試和完美的SAP SAP Certified Associate - Implementation Consultant - SAP Service Cloud
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SAP C_C4H51_2405 考試大綱：
| 主題 |
簡介 |
| 主題 1 |
- Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
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| 主題 2 |
- Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
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| 主題 3 |
- User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
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| 主題 4 |
- Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
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| 主題 5 |
- Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
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| 主題 6 |
- Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
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最新的 SAP Certified Associate C_C4H51_2405 免費考試真題 (Q50-Q55):
問題 #50
What do you have to consider when you are using the Data Workbench?
- A. Using the Data Workbench requires the activation of a scoping item.
- B. Templates are used to update existing data records.
- C. Additional configuration needs to be defined in the fine-tuning area.
- D. Using the Data Workbench requires an additional license.
答案：A,D
問題 #51
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
- A. Notifications
- B. Fine-tuning
- C. Workflow distribution rules
- D. Service categories
答案：C
問題 #52
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- B. Routing rules can be applied to warranties.
- C. The agent is prompted to upsell a warranty to the customer.
- D. The system can be set up so that certain incident categories are not covered.
答案：A,D
問題 #53
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.
- A. Measurement and reading
- B. Employee
- C. Business role
- D. Territories
答案：C,D
問題 #54
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
- A. Prospect blocking
- B. Sales support blocking
- C. Delivery blocking
- D. Credit limit check
答案：A
問題 #55
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